Job Description
Responsibilities:
# Provide Tier 1 & 2 desktop user support
# Provide support for HUD Baseline desktop and Microsoft Office Suites
# Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis
# Perform LAN Administration for Windows 200x servers
# Install workstation and file server software and hardware - locally and via remote
# Diagnose and resolve LAN configuration problems
# Evaluate and diagnose cabling, software and hardware problems
# Install and support telecommunications hardware
# Basic LAN troubleshooting skills/tools TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
# Email User support
# Data backup and restoration
# Provide technical support for webcast/video teleconferences
# Security patches and software upgrade surge support
# Support technology upgrades both hardware and software
# Provide problem tracking support (CA Service Center) end-user desktop/server support
# Perform field office visits
# Perform root cause analysis
# Perform desktop/server decommissioning
# Documentation of standard IT processes and procedures
#J-18808-Ljbffr Shiva IT Services
Job Tags
Work at office, Remote work,
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