Job Description

Service Desk Technician I (Graveyard Shift)

Location: Polk County, FL (On-site)

Type of Role: ** Contract to Hire (6+ months before conversion to Full Time Employee)**

Conversion Salary: $65,000-$71,500

Schedule:

Monday–Friday | Graveyard Shift (11:00 PM–7:00 AM or 12:00 AM–8:00 AM)

Initial 3 months of standard daytime hours for training and onboarding, followed by a 1-month overlap with the current technician before transitioning to the overnight shift.

About the Role

We are seeking an entry-level Service Desk Technician I to join our team in Polk County, FL. This is a Contract-To-Hire , on-site position offering a unique opportunity to gain hands-on IT experience in a dynamic support environment. This role is part of the Infrastructure and Service Delivery team.

Technicians in this position play a critical role in providing exceptional customer support to internal users, ensuring consistent and professional troubleshooting and resolution of technical issues.

Key Responsibilities

• Deliver outstanding customer service with professionalism and patience.
• Troubleshoot and resolve hardware and software issues across various systems.
• Follow up-to-date processes for documentation and resolution tracking.
• Escalate complex issues as necessary to meet safety, cybersecurity, and quality standards.
• Participate in on-call rotations, remaining responsive during designated periods.
• Assist with the creation and maintenance of technical documentation.
• Maintain physical readiness to perform job tasks in environments that require use of PPE (e.g., steel toe boots, hard hats, gloves).

Training Path

• Months 1–3: Standard business hours for comprehensive onboarding and team integration.
• Month 4: Shift overlap with current technician for hands-on knowledge transfer.
• Month 5 onward: Transition to permanent graveyard shift.

Requirements

Must-Haves:

• High School diploma or equivalent.
• Minimum of 6 months full-time or 1 year part-time technical troubleshooting experience.
• Self-starter with the ability to work independently after training.
• Strong verbal and written communication skills in English.
• Willingness and aptitude to learn new technologies quickly.
• Must be local to Polk County, FL area or within reasonable commute.

Nice-to-Haves:

• Technical certifications (e.g., CompTIA A+, AZ-900, or similar).
• Experience in fast-paced work environments with shifting priorities.
• Additional language skills are a plus.

This position is ideal for individuals looking to start or grow their IT career, especially those who are dependable, curious, and ready to take ownership of resolving technical challenges.

Job Tags

Similar Jobs