Senior Customer Success Manager, Mid-Market Scribe Join to apply for the Senior Customer Success Manager, Mid-Market Scribe role at Commure . About the Role At Commure + Athelas, we are transforming healthcare with our AI medical scribe product, designed to streamline clinical documentation and reduce administrative burden. We seek a motivated Customer Success Manager to build relationships with customers, ensure successful adoption of our product, and drive customer satisfaction and retention. Responsibilities Develop strong relationships with clinicians, administrators, and IT stakeholders. Monitor and ensure customer success through metrics like WAUs, renewals, and invoice payments. Conduct check-ins and strategic reviews to align on goals and identify opportunities. Demonstrate new features and promote product value. Support implementation and training for customers. Monitor usage, address challenges, and foster adoption. Gather customer feedback and communicate insights internally. Manage renewal processes and address risks proactively. Collaborate with finance to ensure timely payments. Escalate issues appropriately and contribute to scalable processes. Mentor junior team members and share knowledge. Qualifications Bachelor's degree in Healthcare Administration, Business, or related field. 5-7+ years in Customer Success, Account Management, or similar roles in SaaS. Understanding of healthcare workflows and EHR systems. Technical skills including data analysis and API integrations. Strong relationship-building and communication skills. Ability to manage multiple projects and prioritize effectively. Experience with AI solutions or medical workflows is a plus. Proficiency in Retool or SQL is a plus. Ability to travel 20-30% for on-site engagements. Benefits & Culture Join a mission-driven team transforming healthcare. Supported by top investors and experiencing rapid growth. Competitive benefits including PTO, medical, dental, and parental leave. Committed to diversity and providing accommodations. #J-18808-Ljbffr Commure
...its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare. Nurse Manager, NICU & Pediatrics Our Nurse Managers are licensed nurses who demonstrate clinical excellence and work with their staff to coordinate...
...Job Description Job Description We are seeking a Fuel Transport Driver to join our team! You will be responsible for safely operating a truck with a capacity of at least 26,000 pounds Gross Vehicle Weight (GVW). Company Description Silver State Freight LLC is a...
...leave Employee referral Bonus Discounted employee Meals Free on-site and street parking Flexible Spending Account (FSA) AFLAC supplemental insurance Responsibilities: You will play a crucial role in assisting residents with various daily activities,...
...business. Perform other job-related duties as assigned. Your skills and experience Education Graduation from a paramedic, nursing, physician assistant, chiropractic, medical school or naturopathic medical training program If graduation is from a foreign...
...room and stocks if necessary. Adheres to infection control/safety guidelines and patient confidentiality policies. Perform phlebotomy, injections, medical procedures and laboratory procedures appropriate for level of training under the direction of a provider....