Job Description

Join to apply for the Passport Support Associate II role at CGI . Position Description CGI Federal is looking for experienced Support Associates to support the Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front-facing capacity, and have the ability to work as a team in a fast-paced environment. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing. The candidate should be able to stand and walk around the worksite for the entirety of their shift. Responsibilities Operate various equipment for high-speed scanning, mail out, and metering of mail. Prepare and mail envelopes with correct passport and supporting documents. Box and archive files for storage purposes. Interface with passport applicants at Agency/Center Information and Will-Call counters. At the Information Station, ensure appointment is scheduled. Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication. Ensure the application and documents comply with Passport requirements; photograph meets Passport standards; and customer is provided fee information. Print and review passport books for accuracy and quality prior to distribution to applicants. Process refund/reimbursement requests. Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports. Assist with Acceptance Agent training: prepare training materials, conduct meet-and-greets, set-up training sessions, conduct office tours, etc. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. Contact applicants to request necessary documents. Resolve undeliverable mail items by contacting the customer and documenting all actions in a SharePoint application. Required Qualifications Follow a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. HS diploma or GED Three years of general office experience Two years of experience utilizing a variety of office software, specifically Microsoft Office Capable of performing repetitive tasks while maintaining a high level of accuracy Ability to work in one place and traverse the office on a continuing basis Must maintain constant awareness of all aspects of internal and external security US citizenship and an ability to obtain an MRPT clearance is required Optional/Desired Qualifications A basic knowledge of the current TDIS computer system; ability to determine quality and correctness of prepared Passports and maintain issued applications in an orderly and traceable fashion. Compensation Hourly Rate: $21.22/hour Benefits and Compliance CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes factors such as skill level, relevant experience and training, and licensure and certifications. Compensation decisions depend on the facts and circumstances of each case. CGI Federal’s benefits are offered to eligible professionals on their first day of employment and include eligibility to participate in the Share Purchase Plan (SPP), 401(k) Plan and Profit Participation, and other benefits determined by your Service Contract Act: Paid Time Off, Paid Federal Holidays, Health & Welfare Benefits. #CGIFederalJob #PassportUS Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You’ll reach your full potential because you are part of CGI Partners from day one. You are invited to be an owner from day 1 as we work together to bring our dream to life. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team — one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender identity or expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills. Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Depending on role and/or federal government security clearance requirements, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr CGI

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