Live Chat Agent Job at Innotech Vietnam, Houston, TX

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  • Innotech Vietnam
  • Houston, TX

Job Description

Description

We are seeking a motivated and dedicated Live Chat Agent to join our growing Learning & Development team. The ideal candidate will be responsible for providing exceptional customer service through live chat support, assisting clients with inquiries about our training programs. As a Live Chat Agent, you play a crucial role in enhancing customer satisfaction and driving business growth within our organization.

Responsibilities

  • Engage with customers through live chat to provide timely and accurate responses to their inquiries.
  • Assist customers in navigating our learning platform and understanding course offerings.
  • Collaborate with other team members to resolve client issues and enhance overall service experience.
  • Gather feedback from customers to help improve our services and offerings.
  • Maintain updated knowledge of training programs and company policies.

Requirements

  • Minimum of 1 year of customer service experience, preferably in a live chat role.
  • Strong communication skills with an ability to convey information clearly.
  • Fluency in written and spoken English; additional languages are a plus.
  • Proficient in using chat support software and CRM systems.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • High level of empathy and problem-solving skills.

Job Tags

Full time,

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