Job Description

Guest Experience Lead | CambridgeSide Pop Up Join to apply for the Guest Experience Lead | CambridgeSide Pop Up role at lululemon Overview The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting when other team members are unavailable. Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout shift. Open and close the store in accordance with opening and closing procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results. Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. Address team member performance and support their ongoing learning and development with feedback, recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation Schedule/Availability The work schedule can vary based on store needs Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays During peak periods or special events, schedules may include early mornings or late nights Experience 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations) Some experience in leading, mentoring, or delegating with others Assets (nice to have; not required) Education: High school diploma/GED/equivalent, or above Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; e.g., leading delegated tasks, mentoring peers) For experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values differences Integrity: Honest, fair, and ethical behavior Guest Experience: Creates an inclusive, high-caliber experience and connection for every guest Leadership: Ability and desire to lead, inspire, and develop others Collaboration and Teamwork: Works productively with others to achieve goals Decision Making/Problem Solving: Uses logic to evaluate options and decide effectively Adaptability/Agility: Navigates fast-paced environments and changes priorities Interactive Communication: Communicates clearly and listens effectively Work Context Work involves moving through the store with bright lights and loud music Team-based and may involve computer or other technical devices Occasional lifting of boxes up to 30 lbs (13.6 kg) For experiential stores with food/beverage service only: possible use of industrial kitchen equipment and exposure to heat Compensation & Benefits Package Base Pay Range : $24.00 - $27.61/hour, subject to minimum wage in the location Target Bonus: $2.00/hour Total Target Base Pay Range : $26.00 - $29.61/hour lululemon’s compensation offerings recognize performance and may vary by location and experience. Eligible employees may participate in a competitive bonus program. Additional benefits may include extended health and dental benefits, paid time off, retirement plan matching, employee discounts, wellness programs, and development opportunities. Benefits are subject to eligibility requirements and company policy may change. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Retail #J-18808-Ljbffr lululemon

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