Description:
CORE DUTIES:
• Process non-standard requests, initiate appropriate documentation and notify Building Manager and/or coordinate with outside agencies as needed.
• Work closely with custodial team and Building Manager to identify deficiencies and make recommendations to remedy problems.
• Perform facility inspections on a routine basis.
• Accountable for key control and assets provided.
• Identify maintenance needs throughout assigned buildings (i.e. safety concerns, missing furniture, etc.)
• Enter corrective work orders to rectify any maintenance issues that are found during building inspections.
• Damage billing assessment and compilation.
• Gather and manipulate data via Excel.
• Provide thorough photo documentation for damage billing process.
• Assist with special facility related projects as deemed necessary by Building Manager.
• Ability to interface appropriately with and outside vendor groups.
Qualifications
Knowledge, Skills and Abilities:
• Demonstrates excellent problem solving and decision making skills to effectively solve and respond to complicated requests.
• Excellent customer service experience and a proven ability to meet performance standards.
• Ability to work in a dynamic environment with potential for shifting priorities.
• Excellent attention to detail and accuracy.
• Ability to use authority, knowledge and judgment to respond effectively to complicated requests.
• Ability to multi task.
• Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
• MS Word and Excel experience
• Excellent customer service, both in written and oral communication.
• Correct attire for job function, presentable at all times.
Requirements:
MINIMUM REQUIREMENTS:
Education & Experience:
HS diploma or GED and at least 1 year of experience in an educational or facilities environment.
PHYSICAL REQUIREMENTS*:
• Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.
• Writing by hand, sort/file paperwork.
• Rarely kneel/crawl.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORKING CONDITIONS:
• May work extended hours
WORK STANDARDS:
• Interpersonal Skills: Demonstrates the ability to work well with clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
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