Job Description

Job Description

Job Description

At Blue Harbor Resort, we give a lot of thought and care towards easing our guests into a relaxing vacation-state-of-mind. After all, who doesn’t enjoy a little bit of rest and recuperation? Reflections Spa is a wellness haven where guests can expect to unplug from their day-to-day responsibilities and rejuvenate in a therapeutic environment. We’re looking for a pleasant and nurturing individual who is driven by contributing to the spa’s mission and experience by supporting company goals, attending to new and returning clients, promoting revenue growth through product sales and spa services, and bridging the gap between spa education and home care. Join Team Blue and become a part of the family here, not only will you overlook stunning views of the Great Lake every day, but you’ll gain access to perks like our family and friends discount rates, free access to our fitness center with lake views, and 12 free waterpark passes annually! Join our hospitality family and help us exceed the expectations of our guests- one calming treatment at a time!

Reports To: Spa Manager

Job Purpose: To provide high-quality skincare and bodywork services, delivering personalized treatments and exceptional customer service in a calm, professional manner. Educate clients on the benefits of treatments and recommend customized spa-to-home care to enhance their relaxation and well-being.

Job Summary: Contribute to the spa team’s success by consistently offering quality skincare and massage experiences while functioning as a cohesive team member. Support company goals, including revenue growth through product sales, return clientele, education of spa-to-home care, and promoting additional spa services.

Salary: 25%-28% commission and 20% auto gratuity

People & Professional Skills
• Pleasant, nurturing personality with a client-focused approach.
• Interact respectfully and professionally with guests and team members.
• Strong attention to detail and commitment to exceptional guest service.
• Reliable, self-motivated, and team-oriented with a strong work ethic.
• Maintain a polished, professional appearance and uphold all spa standards.
• Engage in ongoing training, team meetings, and industry involvement opportunities.

Guest Experience
• Create a serene, safe, and welcoming environment for guests.
• Thoughtfully address guest concerns and provide solutions, even under pressure.
• Continuously improve service quality through feedback and self-assessment.
• Follow up with and report guest feedback to management as needed.

Spa Experience & Operations
• Evaluate clients’ needs, skin conditions, and preferences to customize treatments.
• Provide professional and personalized facials, body treatments, waxing, and massage services, including Swedish, deep tissue, hot stone, and prenatal, adhering to licensing standards and spa protocols.
• Educate guests on the benefits of skincare and massage, recommending appropriate spa treatments and at-home care products.
• Stay informed on the latest industry techniques, trends, and product innovations.
• Maintain spa records and inventory levels in skincare and massage departments.
• Promote and sell retail products to guests, striving to exceed sales goals.
• Ensure treatment rooms are cleaned, stocked, and organized according to state board guidelines. Leave each space better than found.
• Communicate ideas or concerns to the Spa Manager promptly.
• Stay updated on all spa offerings and procedures.
• Complete miscellaneous projects as assigned by management.

Availability
• Flexible schedule, including nights and weekends.

Education & Experience
• Must have a valid Wisconsin Esthetics or Cosmetologist with Skin Care and Nail Focus and Massage Therapy license.
• 1-2 years of experience in a spa setting preferred.

This role offers the opportunity to utilize both esthetic and massage therapy skills in a dynamic, team-oriented spa environment while providing guests with a high level of service and care.

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