The Director of Patient Access oversees admissions and patient registration across hospital and offsite locations, ensuring efficient and patient-centered service. They manage daily operations, support strategic organizational goals, and uphold service excellence and customer relations policies. The role requires healthcare management expertise, supervisory experience, and knowledge of insurance processes and administrative practices.
POSITION SUMMARY/RESPONSIBILITIES
Under the direction of the Executive Director, Patient Access, the Director is responsible for the process and day-to-day management of admissions and patient registration locations at University Hospital and/or, offsite Health System locations. Comprehensive knowledge in Patient Access functions with a results both oriented and patient-centered focus. Supports the strategic vision of the organization. A personal commitment to treat all Health System customers with courtesy, dignity, respect and professionalism and adherence to the University Health System Commitment to Service Excellence behaviors and standards. Promotes the University Health System Customer Relation's policy.
EDUCATION/EXPERIENCE
Bachelor's degree in Business or Health Care/Hospital Management or equivalent experience is required. Working knowledge of insurance and third party payer options and benefits is preferred. Four years supervisory experience in health care/hospital setting is preferred. Experience in a Health System's ADT is preferred. Knowledge of personnel, administrative and financial procedures and practices, as well as principles, techniques, terminology and procedures of sound management is required. Experience with computer business applications is essential.
patient access, hospital admissions, patient registration, healthcare management, service excellence, health system, insurance verification, patient-centered care, administrative management, supervisory experience
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