Job Description

Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts . This is an exciting opportunity to join a growing company and make a direct impact on nonprofit organizations through cutting-edge solutions.

Day-to-Day Responsibilities:

• Own and manage relationships with the top 30-40 Enterprise Accounts , ensuring high retention and satisfaction.
• Develop and execute strategic account plans to drive renewals, expansion, and upsell opportunities .
• Act as a trusted advisor to nonprofit clients, understanding their goals and helping them maximize platform value.
• Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey.

Requirements:

• 2-4+ years of Customer Success, Account Management, or related experience, preferably in B2B Nonprofit SaaS.
• Proven track record of driving renewals and expansion with Enterprise-level accounts.
• Strong relationship-building skills with the ability to engage executive stakeholders.
• Experience working in a fast-paced, early-stage startup environment is a plus.

Compensation & Benefits:

• Competitive base salary with total on-target earnings (OTE) up to $125K .
• Remote-friendly work environment with flexible scheduling.
• Comprehensive health, dental, and vision insurance .
• Career growth opportunities in a rapidly scaling company serving the nonprofit sector.

Interested in making a real impact? Apply now, or email directly at matt@prologuerecruit.org, to join a mission-driven team helping nonprofits succeed with innovative nonprofit solutions!

Job Tags

Flexible hours,

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