Job Description

Call Center Sales Supervisor - Insurance (D2C) at Piper Companies summary:

The Call Center Sales Supervisor at Piper Companies leads a team of licensed insurance agents, driving sales performance and ensuring compliance in a hybrid work environment. The role involves coaching, monitoring, and motivating agents to meet sales and quality goals, while collaborating with marketing and IT to optimize lead management and sales operations. Additionally, the supervisor handles escalations, conducts performance reviews, supports hiring and training, and ensures adherence to licensing requirements.

Piper Companies is seeking a Call Center Sales Supervisor to support a fast-growing insurance company in Frederick, MD ( hybrid: 3 days in-office ). Reporting to the D2C Senior Manager, this role leads a team of licensed agents, driving sales performance and ensuring compliance. The ideal candidate is a strong, balanced leader with sharp coaching and analytical skills, capable of motivating teams and holding them accountable in a fast-paced, customer-focused environment.
Responsibilities of the Call Center Sales Supervisor Include:

• Support the D2C Senior Manager in daily operations and workflow optimization to meet sales and quality goals.
• Monitor agent calls and provides weekly coaching to improve sales tactics and customer engagement.
• Ensure agents meet licensing and appointment criteria across all states as well as coordinate with marketing analytics for lead distribution.
• Collaborate with marketing and IT to enhance technology, data analytics, and lead-to-sale processes.
• Optimize lead management and incentive programs to improve team performance and customer outcomes.
• Support new marketing campaigns and partnerships by educating and motivating the sales team.
• Provide weekly sales forecast updates and identify performance gaps.
• Analyze call reports to improve resource planning and reduce abandon rates.
• Handle escalations and disputes, promoting transparency and customer satisfaction.
• Track and document agent performance, including productivity, quality scores, attendance, and compliance.
• Run weekly/monthly sales contests to boost motivation and results.
• Conduct performance reviews and support career development for agents.
• Assist in hiring, onboarding, and training new staff to meet licensing requirements.
• Validate system workflows and coordinate with IT to resolve issues.
• Complete reports related to agent performance, sales targets, and productivity metrics.

Qualifications of the Call Center Sales Supervisor Include:

• High school diploma or equivalent; 2 years of college preferred.
• 3+ years of management experience in a sales or call center environment.
• Experience in Life, Property & Casualty, or Health insurance.
• Strong leadership, motivational, and organizational skills.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office (Word and Excel).
• Customer-focused mindset and ability to thrive in a fast-paced setting.
• Understanding of life insurance products preferred, not required
• Completion of LOMA courses 281, 291, ALMI preferred, not required
• Project management, analytical, and presentation skills preferred, not required
• Experience supporting D2C initiatives and sales strategy execution preferred, not required

Compensation of the Call Center Sales Supervisor Includes:

• Salary range: $70,000.00 - $95,000.00 per year, based on experience and certifications.
• Annual and merit-based bonuses
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, holidays, and sick days as required by law.

This job opens for applications on 10/3/2025. Applications for this job will be accepted for at least 30 days from the posting date.
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Keywords:

Call Center Supervisor, Sales Manager, Insurance Sales, D2C Sales, Sales Coaching, Lead Management, Performance Management, Agent Training, Sales Forecasting, Customer Experience

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