Bilingual Customer Service Representative (Fluent Spanish/English) job at AV Staffing Solutions Ocala, FL, US

Job Description

We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure, great with people, and comfortable helping customers with basic technical issues.

If you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit.

What You’ll Do
Customer Service (Top Priority)

Deliver outstanding, professional service on every call and chat
Greet customers warmly, verify their identity, and actively listen
Show empathy and patience with frustrated or upset customers
Explain solutions clearly in both Spanish and English
Set clear expectations and confirm the customer’s issue is resolved

Technical Support

Troubleshoot internet connectivity, Wi-Fi, and device issues
Provide Level 1–2 support using tools such as Freshdesk , Sonar CRM , and other networking tools
Document all interactions accurately and follow internal procedures/SLAs
Escalate complex issues to senior technicians when needed

What You Bring

FLUENT Spanish and English —able to explain complex information clearly in both languages
Strong typing skills (50+ WPM)and comfort working quickly on a computer
Ability to multitask —navigate and update multiple systems/applications while engaging with customers
1+ year of customer service experience (call center experience strongly preferred)
Strong customer service skills—patient, empathetic, calm, and professional
Willingness to work overnights, weekends, and rotating schedules in a 24/7 environment
Reliable wired internet connection and a quiet, distraction-free workspace
Updated desktop or laptop computer
Required location must be within 50 miles of Ocala, FL

Pay

$14–$17/hour depending on experience
Overtime pay available
Paid training
Fully remote once trained (must still be within the local radius)
Professional development and potential for full-time conversion based on performance

Schedule
This is a 24/7 operation, including weekends.
Work Saturday & Sunday + 3 weekdays
Shifts times: 9am–6pm, 10am–7pm, 2pm–11pm, or 3pm–12am

Two 15-minute breaks and one 30-minute break per shift
Flexibility to cover other shifts when needed is a plus

Ready to apply?

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we want to hear from you.

Apply now to join a customer-focused, remote-friendly team!

Benefits:
Work from home

Work Location: Remote

Job Tags

Full time, Local area, Remote work, Shift work, Night shift, Weekday work,

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